1. Introduction
   • At Aalyana.com, we are committed to providing our users with reliable services and a seamless experience. However, we understand that there may be circumstances where a refund is necessary. This refund policy outlines the terms and conditions under which refunds will be considered.
2. Eligibility for Refund
   1. Duplicate Payments: If a user is charged more than once for the same service.
   2. Service Not Rendered: If a paid feature or service is not activated or made available within the promised timeframe.
   3. Technical Issues: If technical errors from our side prevent the user from utilizing a purchased service or feature.
   4. Cancellation Requests: Refunds for subscription cancellations will only be considered if requested within 7 days of purchase and if the services were not fully utilized.
   5. Change of Plan: If a user upgrades or downgrades their plan, a pro-rata refund may be issued for unused services in the previous plan.
3. Non-Refundable Items
   
   The following are non-refundable
   1. Free Listings: Since they are complimentary, refunds are not applicable.
   2. Partially Used Subscriptions: Refunds will not be granted for subscriptions that are partially utilized or nearing expiration.
   3. Customized Services: Fees for tailor-made services or special packages are non-refundable.
4. Refund Request Process
   
   To request a refund, follow these steps
   
   Submit a Request
   • Go to the “Contact Us” page and select “Refund Request” under the inquiry type.
   • Provide your transaction ID, registered email, and reason for the refund request.
     Verification Process
   • Our support team will verify the claim and may request additional details.
   • Approved refunds will be processed within 7-14 business days via the original payment method.
5. Important Notes
   1. Transparency: Refunds will only be issued if the claim is valid and meets the terms outlined in this policy.
   2. Processing Fee: Any refund may be subject to a minimal processing fee to cover transaction charges.
   3. Technical Issues: If technical errors from our side prevent the user from utilizing a purchased service or feature.
   4. Disputes: Any disputes regarding refunds will be resolved in accordance with the laws governing Aalyana.com.
6. Contact Us

If you have questions or need assistance with a refund, please contact us at

Email: support@aalyana.com

Phone: +355 123 456 789.